Policies and Procedures

I. Appointment Information:

• The last appointment of the day can only be booked two hours prior to the close of business.

• New clients are required to pay a non-refundable deposit to book an appointment. The deposit will be deducted from the total costs of services provided.

• Same-day appointments cannot be booked online. Please call the salon (470-223-3149) to see if same-day appointments are available.

• Please include all services you want when you book your appointment. If the online booking does not allow you to choose more than one service, please leave a note for the stylist so that needed adjustments can be made. There is a comment section for this purpose.

II. Guests Information:

• No children are allowed unless they are being serviced.

• No children under age 10 will be serviced.

• To maintain the salon’s relaxing atmosphere, please refrain from bringing guests who are not being serviced.

III. Late Arrivals/Cancellations/ No Shows:

• Please call the salon within 24 hours of a known appointment cancellation.

• A No-Call or No-Show will result in a 50% charge for the booked services. Clients will not be allowed to rebook a new appointment until that balance has been paid in full.

• Timeliness is essential to the flow and professionalism of the salon. If you are more than 15 minutes late, you may be asked to reschedule for another date/time. You may be required to wait or asked to be serviced by another available stylist.